Terms and conditions

These terms apply to all services provided by EVA DAVA LTD EOOD (ЕВА ДАВА ЕООД), 9 Gen. Gurko St., fl. 1, 8000 Burgas, Bulgaria, represented by its managing director Alexander Kuguk ("we"), to clients ("you"). Other terms apply only if we expressly agree to them.

We offer online hypnosis sessions for personal development, such as dealing with stress, self-doubt and habits. Sessions take place by video in English, German or Russian.

Sessions are not medical, psychotherapeutic or other healthcare treatment. We don't diagnose or treat illnesses or mental disorders and don't replace a doctor or psychotherapist. The "first session" is an in-depth first meeting to clarify your goals, not a medical diagnosis. No specific result is promised.

Our services are for adults only, without an acute mental health condition. Please tell us before we start about any psychiatric conditions, epilepsy, ongoing medical treatment and medication. We can't work together during an acute mental health crisis, psychosis or suicidal thoughts. We may decline a request or end our work if medical advice is needed. Please don't stop any medical treatment without talking to your doctor. In an emergency, call 112 or your local emergency number.

The free 15-minute intro call is non-binding. Your request for a paid service is an offer; the contract is formed when we confirm your booking by email. The confirmation states the service booked, the price and these terms.

The contract languages are English, German and Russian. We store the contract text, and you receive it with the booking confirmation.

The prices shown on the website in euros apply: first session (90 minutes) €100, course of 5 sessions €1,200, single session €280. [FILL IN: VAT statement, check with accountant]

Payment is made in advance via [FILL IN: payment method]. The price of the first session is credited toward the course if you book the course within [FILL IN: 30] days after the first session.

You can reschedule or cancel free of charge up to 48 hours before a session. If you cancel later or don't attend, the session price remains due unless you are not responsible for this. We deduct any expenses we save and any income from giving the slot to someone else. You may prove that we suffered no loss or a significantly lower loss.

If we can't hold an appointment, we offer a new date or refund the price of that session.

Course sessions should take place within [FILL IN: 6] months of booking.

You can terminate a course at any time without giving reasons. We can terminate for good cause, in particular in the cases in section 3. We refund paid sessions that have not taken place on a pro rata basis, including sessions not used by the end of the term. The refund per session is the course price paid divided by the number of sessions.

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day the contract is concluded. To exercise it, you must inform us (EVA DAVA LTD EOOD (ЕВА ДАВА ЕООД), 9 Gen. Gurko St., fl. 1, 8000 Burgas, Bulgaria, email: hello@evadava.com) of your decision by a clear statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but it is not obligatory. Sending your notice before the period expires is sufficient.

Effects of withdrawal: we will refund all payments received from you without undue delay and in any event no later than 14 days from the day we are informed of your withdrawal. We use the same means of payment as you used, unless you expressly agreed otherwise; you will not incur any fees for the refund. If you requested that the services begin during the withdrawal period, you shall pay us an amount proportionate to what has been provided until you informed us of your withdrawal, compared with the full coverage of the contract.

A session within the 14-day withdrawal period takes place only if you expressly request it, for example by email or when booking. We confirm your request by email.

Your right of withdrawal ends once the service has been fully provided, if you expressly agreed beforehand that we start within the withdrawal period and acknowledged that you lose your right of withdrawal once the contract is fully performed. For a course, this applies only after the last session; if you withdraw earlier, you owe only the proportionate amount under section 8.

Everything you share in sessions is treated confidentially, unless the law requires disclosure. Sessions are never recorded without your express consent. Audio recordings you receive from us are for your personal use only.

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under any guarantee we have given and where mandatory law provides.

For slight negligence, we are liable only for breach of essential contractual obligations, meaning obligations whose fulfilment makes proper performance of the contract possible and on which you may regularly rely. In that case, liability is limited to typical, foreseeable damage. Otherwise, liability for slight negligence is excluded.

These rules also apply to people we engage to perform our obligations.

Bulgarian law applies. If you are a consumer, this choice of law does not deprive you of the protection of mandatory rules of the country where you normally live (Art. 6(2) Rome I Regulation). For consumers, the statutory places of jurisdiction apply.

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

If any provision is invalid, the rest of these terms remain in effect, and the statutory rules replace the invalid provision.

(Complete and return this form only if you wish to withdraw from the contract.)

To EVA DAVA LTD EOOD (ЕВА ДАВА ЕООД), 9 Gen. Gurko St., fl. 1, 8000 Burgas, Bulgaria, email: hello@evadava.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

(*) Delete as appropriate.